Frequently Asked Questions
Do you have any questions?
Check out our FAQs
Welcome to our Frequently Asked Questions page. Here, you’ll find answers to the most common questions about booking our exclusive suites and cozy cabins online. Our goal is to provide you with all the information you need to enjoy a smooth, secure, and hassle-free booking experience.
If you have any questions or concerns that are not addressed on this page, please feel free to contact us so we can assist you in a more personalized way.
You can make payments using cash, a QR code, or transfers via PayPal or card to the fiscal account.
Check-in starts at 2:00 PM, and check-out must be completed by 11:00 AM. If you need early check-in or late check-out, please inform us in advance, and we’ll do our best to accommodate your request.
Yes, breakfast is included in the room rate. We offer a delicious continental breakfast with a variety of local options.
Our breakfast includes vegetarian options made with fresh, local ingredients. If you have specific dietary restrictions, please let us know in advance, and we will do our best to accommodate your needs.
Yes, guests have access to the kitchen for personal use. You can purchase fresh ingredients from the local market or use one of our ready-made meals and enjoy a home-style culinary experience.
Yes, each room at MONTEFUEGO can receive up to one guest. We offer free access to the kitchen and pool. However, other services and facilities may incur additional costs (details will be added to the regulations).
Yes, we offer free Wi-Fi throughout the hotel, including the rooms and common areas.
Yes, at MONTEFUEGO, we care about your comfort. We provide private transportation services for an additional cost, which can be confirmed in advance to ensure your peace of mind and comfort.
Montefuego is an adults-only establishment for guests over 18. We do not have facilities for children. Our goal is to offer a peaceful and relaxing environment for adults seeking a getaway from the city. Thank you for your understanding.
Unfortunately, we do not allow pets at the hotel. We appreciate your understanding.
Yes, we have a heated outdoor pool available to all our guests. It’s a perfect place to relax and enjoy the beautiful Samaipata weather.
No, Montefuego does not have a restaurant. We recommend our guests visit the town to explore the various culinary options offered by local establishments. However, we do offer refrigerated meals for quick consumption.
Yes, we offer laundry and dry-cleaning services for an additional cost. Please inquire at the reception for more details and to drop off your laundry.
Yes, our events team can help you plan and organize special celebrations such as birthdays, anniversaries, and other events. Contact our events department for more details and personalized options.
