Confirm your booking
FAQ
Payment Methods
What payment methods do you accept?
We accept credit or debit cards and bank transfers.
Can I pay at the hotel instead of online?
Yes, depending on the rate plan you select. Some special rates require advance payment.
Are there any additional taxes or fees?
All prices include taxes, but some local fees, such as city taxes, may apply.
Is my personal and payment information secure?
Yes, your personal and payment information is secure. We use SSL encryption to protect your data.
Payment Methods
What payment methods do you accept?
We accept credit or debit cards and bank transfers.
Can I pay at the hotel instead of online?
Yes, depending on the rate plan you select. Some special rates require advance payment.
Are there any additional taxes or fees?
All prices include taxes, but some local fees, such as city taxes, may apply.
Is my personal and payment information secure?
Yes, your personal and payment information is secure. We use SSL encryption to protect your data.
Reservations
Can I modify or cancel my reservation?
Yes, you can modify or cancel your reservation up to 72 hours before your stay. Please review our cancellation policy for more details.
What is the hotel’s cancellation policy?
Our policy allows free cancellation up to 72 hours. After that period, a fee of one night may apply.
How do I know if my reservation is confirmed?
Once you complete the booking, you will receive a confirmation email with your reservation details.
What should I do if I don’t receive the confirmation email?
If you don’t receive the confirmation email, check your spam folder or contact our support team at (+591) 761-64-771.
Rules of coexistence
Welcome to Montefuego! We want you to enjoy an unforgettable experience, filled with peace, comfort, and connection with nature. To achieve this, we kindly ask you to keep in mind the following recommendations:
1. Keep Your Space Welcoming:
We want you to feel at home. Help us keep the room clean and tidy. Trash bins are at your disposal for any waste.2. Take Care of Your Surroundings:
The furniture and objects you’ll find here were chosen with great care. If something isn’t working or gets accidentally damaged, let us know immediately so we can help you.3. Enjoy the Silence:
Montefuego is a place to disconnect and rest. Please avoid loud noises, especially between 10:00 p.m. and 8:00 a.m., to respect everyone’s tranquility.4. Smoke-Free Spaces:
To maintain a fresh and clean environment, our rooms are smoke-free. If you need to smoke, you’ll find designated areas where you can do so comfortably.5. Be Planet-Friendly:
Small gestures make a difference. Please turn off lights, air conditioning, and other appliances when not in use. Nature will thank you.6. Keep Spaces As They Are:
So that everyone can enjoy an equally special stay, we ask you not to move furniture from its original location.7. Any Issues, Let Us Know!:
If you notice anything unusual, such as a leak or malfunction, our team is here to solve it quickly.8. Respect and Kindness:
Our staff is here to make your stay wonderful. A smile and a “thank you” are always welcome.9. Check-out Time:
We remind you that check-out is at the scheduled time. If you need more time, don’t hesitate to check with reception, we’ll be happy to help if possible.Hotel and Services
Is breakfast included in the reservation?
Breakfast is included in the reservation.
What are the check-in and check-out times?
Check-in is at 2:00 pm and check-out is until 11:00 am. Early check-in or late check-out may be available upon request and availability.
Do you offer airport transfers or transportation?
Yes, we offer airport transfer options for an extra cost. You can add this option during the booking process or contact us afterwards. (The rate may vary)
Is there parking available at the hotel?
Yes, we offer free parking, but spaces are limited and may require a reservation.
Can I make a special request (e.g. room with a view, late check-in)?
Yes, you can make special requests during the booking process. These are subject to availability.
